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Sunday, March 1, 2015

VMware View 6 HTML 5 access issue with Internet Explorer 9

Problem

You attempt to access a VMware View 6 desktop via Blast HTML 5 access with Internet Explorer 9 but receive the following screen where the progress wheel spins on indefinitely:

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You’ve verified that HTML Access is enabled:

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… as well as the Blast Secure Gateway configuration:

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Solution

The first thought I had when I ran into this issue was that there was something wrong with the View Connection server because this was an environment that was working just a few days ago but after combing through all of the settings and finding nothing wrong, I went ahead and tried accessing the desktop from the same machine but with the Chrome browser and was able to connect.  Suspecting that it may simply be a browser issue, I went ahead and test the View connection server’s IE browser and was able to connect:

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Note that the IE version details are as follows:

Version 10.0.9200.16721
Update Versions: 10.0.10 (KB2879017)

I’m not sure if the issue with IE 9 is related to the recent patches that were installed onto the desktop but I suspect it probably is.  The following is the version details of the problematic IE:

Version 9.0.8112.16421
Update Versions: 9.0.34 (KB3008923)

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Note that IE 9 is officially supported as per the following VMware documentation:

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